Frequently Asked Questions
Everything you need to know about shopping with Open Box.
What is the condition of 'Open Box' products?
Our open-box items are typically floor models or customer returns that have undergone a rigorous 20-point inspection. They are guaranteed to be fully functional and often look brand new, though the original packaging may show some wear.
Do your electronics come with a warranty?
Yes, every product sold at Open Box includes a minimum 90-day store warranty. Many items also retain their original manufacturer’s warranty, providing you with peace of mind on every purchase.
How long does shipping take?
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout if you need your tech sooner.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your device, you can return it for a full refund or exchange, provided it is in the same condition as when it was received.
Are the accessories included with the devices?
Yes, we ensure that all essential accessories, such as power cables and charging bricks, are included. If an original accessory is missing, we replace it with a high-quality, certified compatible alternative.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.